At Coachella Valley Behavioral Health in Indio, California, we strive to make sure that our patients and their loved ones feel well-prepared for the time they will spend with us. Below are answers to some of our most frequently asked questions.
What are your visiting hours?
Normal visiting hours start at 2pm and end at 3pm, seven days a week. Visiting hours may change based on community needs or physician-ordered restrictions.
What time should I arrive for visitation?
We ask that you arrive at least 15 minutes early to complete the check-in process.
Who is allowed to visit a patient?
Only approved individuals may visit a patient. Visitors must be listed on the patient’s visitor/phone consent list. Patients may refuse visitors at any time by informing a staff member.
Are children allowed to visit patients?
No. To ensure safety and maintain a therapeutic environment, minors are not permitted. Visitors must be 18 years of age or older. Children are encouraged to stay connected via telephone.
How many visitors are allowed at one time?
A maximum of two individuals may visit a patient at one time. Larger groups should stagger visits to avoid crowding.
Can I bring a cellphone or smartwatch to the hospital?
No. Personal electronic devices are not allowed. This includes cellphones and smartwatches because they may compromise patient privacy. Please leave all electronics in your car.
Can I bring outside food or drinks for patients?
No. Outside food and drinks are prohibited by the health department. The hospital provides snacks and balanced meals for all patients.
How do I request a copy of my medical records?
Requesting medical records involves three simple steps:
- Print the authorization for release of information (ROI) form.
- Complete and sign the form.
- Submit the form by fax, by mail, or in person.
Is there a fee to obtain medical records?
No. There is no cost to receive copies of medical records.
Where do I send my medical records request?
Submit your completed authorization form using one of the following methods:
Fax: (442) 666-7099
Mail or in Person:
Coachella Valley Behavioral Health
Attn: Health Information Management
81555 JFK Court
Indio, CA 92201
